Frequently Asked Questions
Do you deliver same day?
ANSWER:
Yes, if we have products on hand when you place your order?
What are my Shipping options?
ANSWER:
We can arrange shipping or you can arrange it yourself. When we do it we offer a To-Your-Door service in the USA. When you arrange it, we will deliver free of charge to the truck line or airline you specify in California.
Is there a minimum order?
ANSWER:
The minimum shipping quantity is a single box of any item. Minimum order is $50.00. Customers in U.S.A. can purchase flowers by the bunch.
Do you pre-cool the flowers?
ANSWER:
Yes, applicable flowers are pre-cooled immediately upon arrival from the growers. A forced-cold-air system brings the temperature to 36F.
Do I have to pay shipping fees?
ANSWER:
Packing and Shipping cost will be billed according to volume and destination of your order.
How can I find the color of a rose when I have a special or wedding order?
ANSWER:
Give us a call with the product description and quantity you need.
When do I pay for my flowers?
ANSWER:
By credit card at the time you place your order.
Is the products I see listed on your website sitting at a warehouse somewhere?
ANSWER:
No, you are purchasing fresh cut flowers which are still growing, or on their way to you.
If I can not find a flower type on your website can you find it for me?
ANSWER:
Yes, with advance notice we can find the flower type you are looking for.
Are there additional costs?
ANSWER:
No, we have taken care of all costs including import duty, anti-dumping and handling.
Who do you sell?
Commercial Floral Businesses, Wedding and Event Planners.
Do you sell mix boxes?
ANSWER:
Yes, customers in the United States can order product in bunch quantities.
Does anyone in my area buy from you?
ANSWER:
We have many floral businesses in North America registered with us, so it is possible.
What are the standard box sizes?
ANSWER:
South America: Quarter Box= 102x25x13cm (41x10x5in), Half Box= 102x25x20cm (41x10x8in), Full Box=102x50x20cm (41x20x8in)Florida Greens: Quarter=75x35x13cm (30x14x5in), Half=75x35x23cm (30x14x9in), Full=75x35x38cm (30x14x15in)Thailand Orchids: 102x25x10cm (41x10x4in) California: Custom small box 40x8x4, Quarter box 40x8x8, Half box 40x16x8, Full box 48x20x12, Water Hamper 44x20x14 All sizes are approximate and may vary by grower and variety of flowers.
Can I book a standing order?
ANSWER:
Yes, you can place a standing order for products that are in season.
Where do your flowers come from?
We have worldwide growers mainly from California, Ecuador, Columbia, Thailand, Holland.
